Question 1

How long does it take to receive my video?

Accepted Answer

Delivery typically takes 3–4 weeks, depending on the video’s length, complexity, and our seasonal workload. Expedited delivery guarantees your video within one week and prioritizes your project. If we fail to meet this deadline, your expedited fee will be fully refunded.

Question 2

Why do you charge a non-refundable deposit fee?

Accepted Answer

The deposit secures your date and ensures no other bookings are scheduled in case you need extra hours of coverage. If you cancel, we would lose the income we had planned to earn for that day.

Question 3

How do travel fees work?

Accepted Answer

The first 30 miles of travel to your filming location are included in your package. Anything beyond 30 miles is billed at $2.50 per mile.

Example: If the location is 45 miles away, that’s an additional $37.50 travel fee.

Question 4

How does payment work?

Accepted Answer

Payment Options:

Option 1 – Split Payment
- Half of the total, minus the deposit fee, is due on the day of the event. This can be paid via cash, check, or mobile invoice/tap pay.
- The remaining balance is due when your final video is delivered. This second payment must be completed online via mobile invoice (cash or check cannot be accepted at this stage).

Example:
 If your video costs $1,000 and you paid a 10% deposit ($100), you would pay $450 on the day of the event and $450 after your video is delivered.

Option 2 – Full Payment Upfront
- You may pay the full balance (minus the deposit fee) on the day of the event using cash, check, or mobile invoice.

Note:
- If you wish to pay the entire amount in cash or check, it must be paid in full on the day of the event.
- For split payments, only the first half can be made in cash or check; the final balance must be completed online.

Question 5

Does the deposit fee go toward my video?

Accepted Answer

Yes! The deposit is 10% of your total video package and is applied directly to your final balance.

Example: For a $1,000 video package, the deposit would be $100.

Question 6

Can I purchase only photos without a video?

Accepted Answer

No. Photos are offered as an add-on to a video package and are not available for standalone purchase. You must book a video service to include or add professional photos.

Question 7

When is drone footage available?

Accepted Answer

Drone filming depends on weather and location. Drones cannot fly in rain, snow, or very dark conditions. Some cities (like Washington, D.C.) have restrictions or no-fly zones. As a licensed business, we follow all FAA drone regulations, so availability may vary depending on your event.

Question 8

Do you use AI voices for voiceovers?

Accepted Answer

No, we prioritize authentic, professional-quality audio. AI voices lack the natural warmth and emotion that bring your video to life. All voiceovers are recorded by Madeline using professional microphones for a polished, personal touch.

Question 9

What counts as an “additional filming location”?

Accepted Answer

An additional location means filming in a completely different spot outside of your main site (e.g., driving from one business to another). Filming in different areas of the same property does not count.

Frequently Asked Questions