Delivery typically takes 3–4 weeks, depending on the video’s length, complexity, and our seasonal workload. Expedited delivery guarantees your video within one week and prioritizes your project. If we fail to meet this deadline, your expedited fee will be fully refunded.

The deposit secures your date and ensures no other bookings are scheduled in case you need extra hours of coverage. If you cancel, we would lose the income we had planned to earn for that day.

The first 30 miles of travel to your filming location are included in your package. Anything beyond 30 miles is billed at $2.50 per mile. Example: If the location is 45 miles away, that’s an additional $37.50 travel fee.

Payment Options: Option 1 – Split Payment - Half of the total, minus the deposit fee, is due on the day of the event. This can be paid via cash, check, or mobile invoice/tap pay. - The remaining balance is due when your final video is delivered. This second payment must be completed online via mobile invoice (cash or check cannot be accepted at this stage). Example: If your video costs $1,000 and you paid a 10% deposit ($100), you would pay $450 on the day of the event and $450 after your video is delivered. Option 2 – Full Payment Upfront - You may pay the full balance (minus the deposit fee) on the day of the event using cash, check, or mobile invoice. Note: - If you wish to pay the entire amount in cash or check, it must be paid in full on the day of the event. - For split payments, only the first half can be made in cash or check; the final balance must be completed online.

Yes! The deposit is 10% of your total video package and is applied directly to your final balance. Example: For a $1,000 video package, the deposit would be $100.

No. Photos are offered as an add-on to a video package and are not available for standalone purchase. You must book a video service to include or add professional photos.

Drone filming depends on weather and location. Drones cannot fly in rain, snow, or very dark conditions. Some cities (like Washington, D.C.) have restrictions or no-fly zones. As a licensed business, we follow all FAA drone regulations, so availability may vary depending on your event.

No, we prioritize authentic, professional-quality audio. AI voices lack the natural warmth and emotion that bring your video to life. All voiceovers are recorded by Madeline using professional microphones for a polished, personal touch.

An additional location means filming in a completely different spot outside of your main site (e.g., driving from one business to another). Filming in different areas of the same property does not count.